If you need a passport fast, we do not recommend canceling your expedited passport services. The best way to get a passport fast is to use expedited services. You can try to make an appointment with a government office in a major city or you can use a trusted private expediting agency if you don’t want to make an appointment.
If you find that you do not qualify for our service or you would still prefer to cancel, please complete the Cancellation Request Form. For more information on the Fastport Passport Cancellation Policy Terms & Conditions, please read below:
Please NOTE: If you have ordered a service through Fastport Passport and would like to cancel all requests must be sent through this Cancellation Form. Credits are processed within 24-48 hours and once approved it can take at least 7-14 business days to appear back on your credit card. CANCELING SERVICE WITHIN 24-HOURS: You will receive a refund of the total service price, minus the non-refundable $35.00 service charge. CANCELING SERVICE AFTER 48-HOURS: We process all orders within 48 hours. The service will be officially rendered. You will not be eligible for a refund, because we have already secured an appointed slot for the applicant at one of the regional passport agencies we are registered with. For International Driver Permit Cancellations: You will receive a refund of the total service price, minus the non-refundable $10.00 service charge. CANCELING SERVICE AFTER FASTPORT RECEIVES YOUR DOCUMENTS: Once Fastport has received your application and it is submitted for expedited processing refunds are not provided. CANCELING SERVICE For Same Day Service, 24 Hour Service and 2-3 day Service Only: If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $65.00 processing fee which is non-refundable. Fastport Passport Terms of Service & Cancellation Policy: If you agree to the terms of service the below holds true. By entering in your application information and submitting payment you are accepting the terms of service. (For Standard Service, Rush Service and Priority Service Only!) If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $35.00 processing fee which is non-refundable. You are held liable for the full amount of your expediting fee if you wish to cancel after 48 business hours of placing your order, which is non-refundable. If you would like to cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense, received from the original order. All documents and government checks will be returned. (For Same Day Service, 24 Hour Service and Next Day Service Only!) If you cancel within 24 hours of placing your order, you may request a refund of your purchase subject to the $65.00 processing fee which is non-refundable. You are held liable for the full amount of your expediting fee if you wish cancel after 24 hours of placing your order, which is non-refundable. Provided a reservation with a courier has not been made. If you cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense received from the original order. All documents and government checks will be returned. (For All Service Requests) Please note our office hours for times and days of operation. Cancellations by email are not accepted as we need to verify the person(s) canceling the order, is indeed in fact, the person(s) that made the order. All orders received by our online system are date and time stamped from when they were received. Cancellation terms and policies hold true to every person choosing to expedite their passport with fastportpassport.com and will be strictly enforced. Orders that are cancelled will take up to 21 business days to refund back to the card used. Refunds will not be paid in the form of cash, check, or anything else other than the card the order was placed on. Fastport Passport reserves the right to downgrade or cancel the service levels (speed of service) once the order has been placed. Fastport Passport will adjust the charged fee to the customer accordingly and attempt to notify the customer of the changed or canceled service levels. We guarantee that service and delivery of your passport within the time frame selected unless you don‘t meet the conditions listed in this agreement. In any case, you agree that by accepting the terms and conditions you will accept that our maximum liability to any customer is the amount of fee paid to and collected by Fastport Passport, and under all circumstances from you or parties represented without limitation. We do not guarantee or imply other than what is stated in these Terms and Conditions. Under no circumstances shall we be liable for direct or indirect damages of any kind. In such a case that litigation arises between you and Fastport Passport, Fastport Passport reserves the right to hold a hearing in the court of our choice. By accepting the terms and conditions, you agree to the above without dispute. Any and all orders must accept all the terms and conditions list above in order to use Fastport Passport in procuring a U.S. Passport. Please we will resolve this matter before any dispute should be initiated and upon canceling an expedited passports please call us for resolution. Applications once accepted by Fastport Passport go into processing at the regional passport agency same business day. There are no cancellations once application is transported and sent into the passport agency. Fastport Passport is only liable to the extent of the service fee paid to Fastport Passport.